Store Director – Luxury Fashion

We are currently seeking for a renowned global luxury fashion house a seasoned Store Director for their boutique in Manhattan. This is an exciting opportunity to lead one of the largest flagship the brand has in the US.

The successful candidate will play a pivotal role in driving performance, leading a passionate team, and delivering an exceptional client experience that reflects the brand’s heritage, values, and vision.

As Store Director, you will be responsible for the full leadership and performance of the NY boutique. You will inspire and empower your team to exceed expectations in both service and results, while cultivating a culture of excellence, accountability, and brand pride.

Responsibilities:

• Lead, coach, and develop a high-performing team, fostering a culture of luxury service and strong commercial awareness.
• Drive store performance through KPIs, clienteling, team development, and in-depth product knowledge.
• Build and nurture long-term relationships with local and international clients, ensuring an elevated and personalised experience.
• Maintain visual excellence in line with brand guidelines, collaborating closely with VM and HQ teams.
• Act as a true ambassador of the brand, internally and externally—representing its values, image, and positioning in the market.
• Analyse business trends and customer behaviour, making strategic decisions to maximise performance.
• Oversee day-to-day operations, ensuring compliance, efficiency, and exceptional execution across all areas.

Who we are after:

• A proven leader in luxury or premium fashion retail, with experience in managing a high-profile boutique or flagship.
• Passionate about client experience, team development, and commercial performance.
• Strategic, hands-on, and adaptable with a strong sense of initiative and ownership.
• A natural relationship builder, able to engage with clients, colleagues, and stakeholders at all levels.
• Strong understanding of luxury service culture, CRM, and clienteling best practices

Tagged as: NEW York, Store director, Store manager