Sales Advisor in Luxury Jewelry & Watches


The Client The Client of Acteon is a global and diversified luxury brand featuring exceptional quality, innovative style together with impeccable service. They have been setting the pace for the style in the magnificent jewelry, watches, accessories, fragrances and leather goods. Their stores are located in the most exclusive shopping areas in the world constantly aiming at maximizing customer delight. In such a dynamic context in Moscow, we are searching for new Sales Advisors. The Role Sales and Services Maximize sales opportunity deriving from any entrance in store Acting as a Brand Ambassador by representing and promoting the brand inside and outside of the Store, by engaging and acquiring potential customers. This involves, as instance taking part in networking events Contribute to the KPIs achievement Handle all clients/prospects entering the store for whatever reason (browsing, purchase, after-sales, complaints) Handle sales process as per delivery standards (from Welcome to Packaging) Customer Relationship Management (CRM) Enrich the CRM database with clients granting KPIs quality in data collection Develop prospects into CRM database proactively focusing on his/her social attitude and networking activities Perform all CRM 1-to-1 activities as per Store Manager indications including CRM After Sales Service (ex. follow up on watch maintenance) Other Activities Apply all sales related procedures and guidelines (discounts, security, fiscal, legal, etc.) Ensure that all front area of the shop is neat, clean and products are displayed as per VM guidelines Perform all AFSS front office activities directly related to final customers acting as a proactive point of and assuring that customer satisfaction is constantly pursued and restored The Candidate Through creativity, entrepreneurship, and passion our sales staff enhances the uniqueness of the Brand and is able to create a luxurious and visually pleasing environment for our customers in line with the company’s spirit. The ideal candidate must have: At least 3 years of high-end luxury retail sales Selling skills Knowledge of fine Jewelry & Watches is a plus Passion for the brand Strong Interpersonal skills and outstanding customer orientation Strong networking attitude Good computer skills (MS Office) Business awareness Fluency in Russian and English (Intermediate Level)

Tagged as: Art/Entertainment


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