Seamax International Cruise Ship Employment Services
Description: POSITION SUMMARY / ESSENTIAL FUNCTIONS – Acts as a filter for guest complaints or concerns to Concierge; – Ensures front desk logs and reports are maintained within Company Standards; – Ensures guest requests are dealt with in a timely and efficient manner and that appropriate follow up is carried out; – Pro-active approach to problem solving; – Telephone duties; – Comment card data entry and other administrative duties as required; – Embarkation and debarkation duties (guest check-in); – Ensures sufficient amount of printed matters available at all times; – Logging guest issues in front desk logs and ensures follow up completed; – Passes on queries from guests regarding on board account, amenities, shipboard credits flights etc.; – Attends front office meetings; – Daily follow-up of all front desk logs; – Completes end of cruise filing and start of cruise docs are ready in accordance with guidelines from assistant purser – Responsible for setting up guest account, cash payments and guest account queries; – Providing US Dollars and foreign currency exchange services to guests; – Providing Cash Advances and Foreign Currency Account Payments to guests; – Safe Audits daily and foreign currency audits; – Attending on board gaming activities and preparing final figures and audits; – Accounting duties as instructed by Chief Purser or Second Purser; – Assists, where necessary, in training new reception staff in front office operations; – Promotes and Participates in Signature Service Training Program – Monitor the practical application of the Company’s policy, procedures and instructions. – Participate in crew and passenger safety drills according to instructions from ship’s command; – Comply with company safety and pollution prevention regulations; Requirements: – Microsoft Office Suite, Fidelio Cruise, Micros Fidelio Point of Sale and NVS – Hospitality Background required; – Reception and Front Office background required; – Understanding of the highest level of service; – Excellent administrative skills; REQUIRED ABILITIES / PHYSICAL REQUIREMENTS – Excellent communication skills. – Respect for all co-workers and guests – Pride in your work by creating positive energy, excitement and fun – Outgoing personality, open minded and flexible – Able to work 7 days a week – Demonstrate positive behaviors; smiling, being polite and courteous – Able to develop a camaraderie with team members – Ability to work in an international environment; – Ability to live in close quarters and share limited space with other cabin-mates – Ability to work under pressure and maintain a pleasant working environment – Excellent appearance – To be able to meet all pre joining requirements.