Door Attendant for Luxury Property !!

KW Property Management

Provide a professional and competent image in order to provide Residents with friendly and outgoing customer service. As a key employee liaison between all guests of the community and the Residents, Door attendant must be experienced in the hospitality industry, must demonstrate organizational skills, excellent interpersonal skills and strong communication in multiple language. Greet all guests in a standing upright position as they enter the community maintaining the highest quality of customer service. Monitor entrance and departure of employees, visitors, and other persons to guard against theft and maintain security of premises. Direct guests to Security Desks for “check-in” and assist in assuring that policies and procedures are followed without any exception. Assist Valets during busy periods by answering valet phone, opening vehicle doors and handling out valet tickets. Utilize proper phone etiquette for all incoming and outgoing phone calls made to residents. All calls should be clear and in a professional manner. Report any violations of the Rules and Regulations that are noticed at any time. Observe precautions required to protect Residents, guests and property, and report damage, theft, and found articles to supervisors. Be familiar with the fire alarm system operations and report all incidents to management. Follow all standards policies and procedures with regards to emergency response by coordinating with Management, Chief Engineer, or Fire Rescue / Police services. Write reports of daily activities and irregularities, such as equipment or property damage, theft, presence of unauthorized persons, or unusual occurrences. Report any and all maintenance items which include, but is not limited to, burned out lights, leaks, broken equipment to the Association office daily. Keep front area clean and neat. Pick up litter from parking lot, entrance area (swept as needed) ashtrays kept clean, and front door free of fingerprints and dirt, entry directory and booth glass. Direct all inquiries regarding all Association affairs to the management office. Deliver groceries, luggage and packages to units as requested. Control the valet carts where they are and who are using them. Must be locked at all times. Follow all standards policies and procedures with regards to emergency response by coordinating with Management, Chief Engineer, or Fire Rescue / Police services. Be familiar with the fire alarm system operations and report all incidents to management . Communication is very important. Between shifts, Door Attendant must inform the incoming Door Attendant all significant information (Ex. Mail, Messages, Etc.) Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work EnvironmentWorking environment will be indoor and outdoors. Standing and walking will be all day. Physical DemandsThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The employee is required to stand, reach, lift, bend, kneel, stoop, climb, push and pull items weighing 30 pounds or less. The position requires manual dexterity; auditory and visual skills; and the ability to follow written and oral instructions and procedures. Position Type/Expected Hours of WorkThis is a full-time non-exempt position. This schedule may change to accommodate the business needs of the property. Required Education and Experience Previous experience in similar role and/or experience in the hospitality industry Working knowledge in all basics of food, beverage, and personal valet services Excellent customer service skills Employee must be able to communicate effectively in English Must have the flexibility to be able to work to cover a variety of shifts, which include holidays, weekends, and/or nights. Position SupervisionEmployee reports directly to the Supervisor of department. Other DutiesPlease note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.Job Requirements:Provide status of material movement activity especially regarding critical or AOG situationsDeliver fruit baskets and other room amenitiesUnderstand responsibility during all types of hotel emergenciesHold an established client book to drive salesFamiliarize with hotel services and amenities (hours of outlets, pool, and exercise room)Dispatch Bell Desk luggage and servicesEnsure that the Bell Desk is attended at all times and that all posting positions are maintainedQualifying the findings and assessing BIA of risks, overseeing mitigation plans, and exceptions requests Cross train peers to support IT Risk management responsibilitiesDeliver luggage/items to guest rooms in an expedient manner, according to established deadlinesAssist the guests with luggage into taxisInform guests of all hotel facilities and location and offer to be of further assistance upon requestGreeting arriving and departing guests and directing entry traffic in the resort’s elegant front driveEstablished and revised by HGVC from time to timeMaintain complete knowledge and comply with all departmental policies and service proceduresLift, carry and transport luggage and packages throughout the hotel to designated roomsAssist physically challenged travelers or guestsComplete all required Company trainings and compliance coursesDeliver various types of room drops including magazines, gifts, laundry and other itemsKnow will enjoy an experience truly value at a competitive priceEnsure the maintenance, housekeeping and upkeep of the spa/whirlpoolSDL2017

Tagged as: Hospitality, LUXURY, Other


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KW Property Management

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